[BHS2/6][Virtual Private Servers] - Virtual Private Servers incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on regions BHS2 and BHS6 has now been resolved.

Here is detail for this incident :
Start time : 21/06/2025 03:00 UTC
End time : 21/06/2025 11:25 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Jun 21, 2025 - 11:28 UTC

Identified

We have determined the origin of the incident affecting our Virtual Private Servers offer on the specific regions.

Here are some supplementary details :
Start time : 21/06/2025 03:00 UTC
Impacted Service(s) : Some virtual private servers in BHS2 and BHS6 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their virtual private servers.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 21, 2025 - 07:28 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (BHS).