[RBX8][Dedicated Servers] - Racks R827D03A/R827D03B incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering on racks R827D03A and R827D03B has been resolved.

Start time : 19/07/2026 11:16 UTC
End time : 19/07/2026 16:15 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 19, 2026 - 16:19 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in rack R827D03B are no longer impacted by this incident.
Ongoing Actions : Our teams are currently working on the last impacted servers in rack R827D03A.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 19, 2026 - 14:14 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks R827D03A and R827D03B.

Here are some supplementary details :

Start time : 19/07/2026 11:16 UTC
Impacted Service(s) : All servers in the racks R827D03A and R827D03B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 19, 2026 - 11:42 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack R827D03A.

Here are some supplementary details :

Start time : 19/07/2026 11:16 UTC
Impacted Service(s) : All servers in the rack R827D03A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 19, 2026 - 11:22 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).