[GRA4][Bare Metal Cloud] - Rack GRA401A04C

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack GRA401A04C has now been resolved.

Here is detail for this incident :
Start time : 15/04/2025 09:25 UTC
End time : 15/04/2025 10:00 UTC
Root Cause : This incident was caused by a maintenance.

We thank you for your understanding and patience throughout this incident.

Posted Apr 15, 2025 - 10:03 UTC

Identified

We have determined the origin of the incident affecting our Bare Metal Cloud offer on the specific rack GRA401A04C.

Here are some supplementary details :
Start time : 15/04/2025 09:25 UTC
Impacted Service(s) : All servers are temporarily unavailable.
Root Cause : This incident is caused by a maintenance.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 15, 2025 - 10:00 UTC

Investigating

We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary Availability issues in the rack GRA401A04C.

Here is detail for this incident :
Start time : 15/04/2025 09:25 UTC
Impacted Service(s) : All servers are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 15, 2025 - 09:42 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).