Start time : 01/05/2022 00:43 UTC End time : 01/05/2022 05:08 UTC Service impact : vRack is unreachable (private network is down) Root cause : Disjonction due to water leak in the rack No further issue has occurred. Everything is running anew.
Posted May 01, 2022 - 07:36 UTC
Monitoring
Start time : 01/05/2022 00:43 UTC Service impact : vRack is unreachable (private network is down) Root cause : Disjonction due to water leak in the rack Ongoing actions : Monitoring Next update max : 2h max All servers are up. We are monitoring this incidents to ensure all services are up.
Posted May 01, 2022 - 05:08 UTC
Update
Update : The fix on the leak did not give conclusive solutions, our teams are currently replacing the equipment at the origin of this incident.
Posted May 01, 2022 - 02:37 UTC
Identified
Start time : 01/05/2022 00:43 UTC Service impact : vRack is unreachable (private network is down) Root cause : Disjonction due to water leak in the rack Ongoing actions : We are currently fixing the leak.
Posted May 01, 2022 - 01:20 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).