[RBX8][Dedicated Servers] - Racks RBX0841A05A and RBX0841A05B incident notification

Incident Report for Bare Metal Cloud

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering in the racks RBX0841A05A and RBX0841A05B. The root cause has been identified.

Please find the details of this incident below :

Start time : 12/11/2026 13:09 UTC
Impacted Service(s) : All servers in the racks RBX0841A05A and RBX0841A05B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 12, 2026 - 13:41 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the racks RBX0841A05A and RBX0841A05B.

Please find the details of this incident below :

Start time : 12/11/2026 13:09 UTC
Impacted Service(s) : All servers in the racks RBX0841A05A and RBX0841A05B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 12, 2026 - 13:22 UTC

This incident affects: Dedicated Servers || Global Infrastructure (RBX).