We would like to inform you that the incident on our Dedicated Servers offering has now been resolved.
Here is detail for this incident : Start time : 22/06/2025 05:06 UTC End time : 22/06/2025 06:00 UTC Root Cause : This incident was caused by an electrical issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 22, 2025 - 06:46 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on rack G131B12 in GRA1.
Here are some supplementary details : Start time : 22/06/2025 05:06 UTC Impacted Service(s) : Servers in the specified rack are currently unreachable. Customers Impact : Customers are currently unable to access their servers located in the specified rack. Root Cause : This incident is caused by an electrical issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 22, 2025 - 06:31 UTC
Update
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on rack G131B12 in GRA1.
Here is detail for this incident : Start time : 22/06/2025 05:06 UTC Impacted Service(s) : Servers in the rack specified rack are unavailable. Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 22, 2025 - 06:00 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer on rack G131B12 in GRA1. Start time : 22/06/2025 05:06 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 22, 2025 - 05:39 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).