[RBX8][Network] - Racks R833A10/R833A11 vRack Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our vRack Private Network offering has been resolved.

Start time : 17/08/2026 16:45 UTC
End time : 17/08/2026 18:15 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 17, 2026 - 18:17 UTC

Identified

We are currently experiencing an incident affecting our vRack Private Network offer in Racks R833A10/R833A1.

Here are some supplementary details :
Start time : 17/08/2026 16:45 UTC
Impacted Service(s) : vRack Private Network on the servers in Racks R833A10/R833A11 is unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack private network.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our technical teams are working to restore the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 17, 2026 - 16:53 UTC

This incident affected: Dedicated Servers || Network (RBX).