We would like to inform you that the incident on racks R820L01 - R820L02 - R820L03 has now been resolved.
Here is detail for this incident : Start time : 29/06/2025 16:47 UTC End time : 29/06/2025 18:05 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 29, 2025 - 18:06 UTC
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Most of servers are operational again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 29, 2025 - 17:31 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the racks R820L01 - R820L02 - R820L03.
Here is detail for this incident : Start time : 29/06/2025 16:47 UTC Impacted Service(s) : All servers in the racks R820L01 - R820L02 - R820L03 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers located on the specified racks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 29, 2025 - 16:56 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).