Start Time : 25/05/2023 11:30 UTC End Time : 25/05/2023 18:46 UTC Service impact : Some of the servers in racks 46E12 and 46E13 were unreachable. Root cause : Incident due to a problem with the cooling system. Our technical teams resolved the issue. All impacted services are now operational.
Posted May 25, 2023 - 18:53 UTC
Update
Ongoing actions : All servers in rack 46E13 are currently reachable. Our teams are currently working on the impacted servers in rack 46E12.
Posted May 25, 2023 - 18:15 UTC
Identified
Root cause : Incident due to a problem with the cooling system. Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Posted May 25, 2023 - 12:09 UTC
Investigating
Start time : 25/05/2023 11:30 UTC Service impact : Some of the servers in racks 46E12 - 46E13 are currently unreachable. Ongoing actions : Investigating Our technical teams are working on the issue. Update will be post as significant progress is made.
Posted May 25, 2023 - 11:59 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).