We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 29/09/2026 05:59 UTC End time : 29/09/2026 09:33 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 29, 2026 - 09:35 UTC
Update
We have new information regarding the incident that affects your service(s).
Please find below an update on the situation :
Update : Most servers in Racks R809L04/05/06 are back online.
Impacted Service(s) : Some servers in Racks R809L04/05/06 are still temporarily unavailable. Customers Impact : Some customers are still temporarily unable to access their servers located in the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working with providers to restore the remaining servers as quickly as possible.
Posted Sep 29, 2026 - 06:41 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in Racks R809L04/05/06.
Here are some supplementary details :
Start time : 29/09/2026 05:59 UTC Impacted Service(s) : Some servers in Racks R809L04/05/06 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 29, 2026 - 06:11 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).