[GRA1][Dedicated Servers] - Room G131B incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the room G131B has now been resolved.

Here is detail for this incident :
Start time : 19/11/2025 14:06 UTC
End time : 19/11/2025 17:30 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Nov 19, 2025 - 17:32 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We would like to inform you that a significant number of servers are now operational.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 19, 2025 - 15:20 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on the room G131B.

Here is detail for this incident :
Start time : 19/11/2025 14:06 UTC
Impacted Service(s) : All servers in the room G131B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified room.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 19, 2025 - 14:17 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).