OVHcloud Bare Metal Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

[SBG6/SBG8][Virtual Private Servers] - Virtual Private Servers incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the Virtual Private Servers offering in the SBG6 - SBG8 region. has now been resolved.

Here is detail for this incident :
Start time : 20/04/2025 04:25 UTC
End time : 20/04/2025 16:39 UTC
Root cause : A service disruption occured due to an unexpected infrastructure failure.

We thank you for your understanding and patience throughout this incident.
Posted Apr 20, 2025 - 16:44 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : More servers are operational again.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 20, 2025 - 15:01 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of servers are operational again.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 20, 2025 - 12:13 UTC

Update

Our technical team is continuing to work on resolving the incident

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 20, 2025 - 11:56 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 20, 2025 - 06:57 UTC

Investigating

We are currently experiencing an incident affecting our Virtual Private Servers offering, which is causing temporary Availability issues in the SBG6 - SBG8 region.

Here is detail for this incident :
Start time : 20/04/2025 04:25 UTC
Impacted Service(s) : Some virtual private servers in SBG6 - SBG8 might be unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 20, 2025 - 05:25 UTC
This incident affected: Virtual Private Servers || Global Infrastructure (SBG).