We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 04/08/2026 21:08 UTC End time : 04/08/2026 22:25 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 04, 2026 - 22:51 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks G253A07/G253A09/G253A10/G253A11/G253A12.
Here are some supplementary details :
Start time : 04/08/2026 21:08 UTC Impacted Service(s) : Servers in the rack G253A10 are no longer able to access the public network. Servers in the rack G253A11 are no longer able to access the vRack network. Servers in the racks G253A07/G253A09/G253A12 are no longer able to access the IPMI interface. Customers Impact : Customers are temporarily unable to access their servers through the affected networks: public network for rack G253A10, vRack network for rack G253A11, and IPMI interface for racks G253A07/G253A09/G253A12. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 04, 2026 - 21:38 UTC
This incident affected: Dedicated Servers || Network (GRA).