Start Time : 12/01/2025 14:12 UTC End Time : 12/01/2025 15:27 UTC Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal. Root cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident
Posted Jan 12, 2025 - 15:32 UTC
Identified
An incident is in progress on our Bare Metal offer. It temporarily affects availability. A significant number of servers in the rack R809R24 are now available.
Here is detail for this incident :
Start time : 12/01/2025 14:12 UTC. Service impact : Some servers in the rack R809R24 are no longer responding. Ongoing actions : The issue has been identified and a fix is being implemented.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Jan 12, 2025 - 14:37 UTC
Update
We are continuing to investigate this issue.
Posted Jan 12, 2025 - 14:28 UTC
Update
We are continuing to investigate this issue.
Posted Jan 12, 2025 - 14:27 UTC
Investigating
An incident is in progress on our Bare Metal offer. It temporarily affects availability.
Here is detail for this incident :
Start time : 12/01/2025 14:12 UTC Service impact : All servers in the rack R809R24 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Jan 12, 2025 - 14:26 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).