Start time : 22/10/2024 01:36 UTC End time : 22/10/2024 06:11 UTC Root cause : Incident due to a network equipment malfunction.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Oct 22, 2024 - 11:59 UTC
Monitoring
Update : The services are currently operational, but our teams need to carry out further checks.
Posted Oct 22, 2024 - 09:25 UTC
Identified
Start time : 22/10/2024 01:36 UTC Service impact : A significant number of servers in the rack G117A24 are no longer responding. Root cause : Network equipment malfunction Ongoing actions : Our team is working to fix the issue
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Posted Oct 22, 2024 - 03:31 UTC
Investigating
An incident is in progress on our Bare Metal offer.
We are actively working to resolve this problem.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 22/10/2024 01:36 UTC Service impact : A significant number of servers in the rack G117A24 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Posted Oct 22, 2024 - 02:06 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).