We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The majority of servers are now back online. Ongoing Actions : Our teams continue to work on restoring the remaining servers.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 02, 2026 - 17:17 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R805R01.
Here are some supplementary details :
Start time : 02/08/2026 16:32 UTC Impacted Service(s) : All servers in the rack R805R01 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 02, 2026 - 17:14 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R805R01.
Here are some supplementary details :
Start time : 02/08/2026 16:32 UTC Impacted Service(s) : All servers in the rack R805R01 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 02, 2026 - 16:44 UTC
This incident affects: Dedicated Servers || Global Infrastructure (RBX).