[RBX8][Dedicated Servers] - Rack RBX0840F05A incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers on rack RBX0840F05A has been resolved.

Start time : 31/01/2026 11:28 UTC
End time : 31/01/2026 13:45 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 31, 2026 - 13:46 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific RBX0840F05A.

Here are some supplementary details :

Start time : 31/01/2026 11:28 UTC
Impacted Service(s) : All servers in the rack RBX0840F05A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Jan 31, 2026 - 12:05 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack RBX0840F05A.

Here are some supplementary details :

Start time : 31/01/2026 11:28 UTC
Impacted Service(s) : All servers in the rack RBX0840F05A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 31, 2026 - 11:34 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).