We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 18/03/2026 21:59 UTC End time : 19/03/2026 00:48 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 19, 2026 - 00:53 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The network equipment has been replaced, and our teams are continuing to monitor the gradual restoration of services.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 19, 2026 - 00:14 UTC
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our teams need to replace some network equipment in order to restore the service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 18, 2026 - 22:53 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R822R04.
Here are some supplementary details :
Start time : 18/03/2026 21:59 UTC Impacted Service(s) : Some servers in the rack R822R04 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 18, 2026 - 22:08 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).