Start time : 01/10/2024 15:00 UTC End time : 01/10/2024 18:06 UTC Root cause : It was due to a malfunction on a hardware.
We would like to inform you that the incident have been resolved and the situation is back to normal.
All the servers are operational again.
We thank you for your understanding and patience throughout this incident
Posted Oct 01, 2024 - 18:10 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 01, 2024 - 17:55 UTC
Update
Most of servers are operational again.
Posted Oct 01, 2024 - 17:54 UTC
Update
All the servers in the rack 41D05 are unreachable.
Posted Oct 01, 2024 - 16:39 UTC
Update
End time : 01/102024 15:45 UTC All the servers in the racks 41D04/06/07 are operational again.
Posted Oct 01, 2024 - 16:21 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 01, 2024 - 16:19 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the functionality
Here is detail for this incident :
Start time : 01/10/2024 15:00 UTC Service impact : A significant number of servers in the racks 41D04/05/06/07 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
We are actively working to resolve this problem.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Posted Oct 01, 2024 - 16:19 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).