[GRA4][Dedicated Servers] - Racks GRA0404C02A / GRA0404C02B

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on racks GRA0404C02A and GRA0404C02B has now been resolved.

Here is detail for this incident :
Start time : 31/07/2025 03:17 UTC
End time : 31/07/2025 06:17 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 31, 2025 - 06:25 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers are no longer impacted.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 31, 2025 - 05:30 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack GRA0404C02A and GRA0404C02B.

Here are some supplementary details :

Start time : 31/07/2025 03:17 UTC
Impacted Service(s) : Servers in the specified racks are no longer able to access the public network.
Customers Impact : Customers cannot connect to their services via the public network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 31, 2025 - 03:45 UTC

This incident affected: Dedicated Servers || Network (GRA).