We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack GRA0326A05B has been resolved.
Start time : 29/07/2026 10:08 UTC End time : 29/07/2026 12:57 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 29, 2026 - 13:22 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the GRA3 region.
Here are some supplementary details :
Start time : 29/07/2026 10:08 UTC Impacted Service(s) : Servers in the rack were no longer able to access the vRack network. Customers Impact : Some customers are temporarily unable to access and use their servers through vRack network. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 29, 2026 - 10:29 UTC
This incident affected: Dedicated Servers || Network (GRA).