We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack B713B10 has been resolved.
Start time : 27/10/2026 14:37 UTC End time : 27/10/2026 15:00 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 27, 2026 - 15:50 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack B713B10.
Here are some supplementary details :
Start time : 27/10/2026 14:37 UTC Impacted Service(s) : Servers in the rack B713B10 are no longer able to access the vRack network. Customers Impact : Some customers are temporarily unable to access and use their servers through vRack private network. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 27, 2026 - 14:45 UTC
This incident affected: Dedicated Servers || Network (BHS).