Start time : 26/11/2024 07:00 UTC End time : 26/11/2024 10:52 UTC Root cause : Incident due to a cooling system issue. We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Nov 26, 2024 - 10:55 UTC
Identified
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Start time : 26/11/2024 07:00 UTC Service impact : A significant number of servers in the rack R832B14 are no longer responding. Root cause: Incident due to a cooling system issue.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Nov 26, 2024 - 07:36 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability".
Here is detail for this incident :
Start time : 26/11/2024 07:00 UTC Service impact : A significant number of servers in the rack R832B14 are no longer responding. Root cause: Incident due to a cooling system issue. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Nov 26, 2024 - 07:15 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).