We would like to inform you that we had an incident on the rack R820L24. This incident has now been resolved.
Here is detail for this incident : Start time : 10/12/2025 19:02 UTC End time : 10/12/2025 19:41 UTC Impacted Service(s) : Some servers in the rack R820L24 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their servers located on the specified rack. Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Posted Dec 10, 2025 - 19:48 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).