[GRA8][Virtual Private Servers] - Instances managers incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on GRA8 region has now been resolved.

Here is detail for this incident :
Start time : 23/06/2025 22:00 UTC
End time : 24/06/2025 01:31 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 24, 2025 - 01:33 UTC

Identified

We are currently experiencing an incident affecting our Virtual Private Servers offering, which is causing temporary availability issues in the GRA8 region.

Here is detail for this incident :
Start time : 23/06/2025 22:00 UTC
Impacted Service(s) : The administration functionality for actions such as reboot or deletion is temporarily disrupted.
Customers Impact : Customers may temporarily experience disruptions when using instance administration features such as reboot or deletion.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 24, 2025 - 01:07 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (GRA).