We would like to inform you that the incident on rack 46D00 has now been resolved.
Here is detail for this incident : Start time : 31/05/2025 15:44 UTC End time : 31/05/2025 18:33 UTC Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Posted May 31, 2025 - 18:36 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 31, 2025 - 18:16 UTC
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 31, 2025 - 16:38 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack 46D00.
Here is detail for this incident : Start time : 31/05/2025 15:44 UTC Impacted Service(s) : Some of servers in the rack 46D00 are temporarily unreachable. Customers Impact : Customers in the rack 46D00 cannot access their servers. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 31, 2025 - 16:12 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).