We had an incident on Dedicated Servers which has now been resolved.
Here are some supplementary details :
Start time : 04/09/2025 21:39 UTC End time : 04/09/2025 21:52 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network. Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Sep 04, 2025 - 21:56 UTC
This incident affected: Dedicated Servers || Network (BHS).