[RBX8][Dedicated Servers] - Rack R808L15 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our has been resolved.

Start time : 29/07/2025 09:36 UTC
End time : 29/07/2025 10:17 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 29, 2025 - 10:26 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 29, 2025 - 10:06 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R808L15.

Here are some supplementary details :

Start time : 29/07/2025 09:36 UTC
Impacted Service(s) : All servers in the rack R808L15 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 29, 2025 - 09:50 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).