We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 18/09/2026 12:33 UTC End time : 18/09/2026 15:44 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 18, 2026 - 15:49 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific EU, APAC and CA regions.
Here are some supplementary details :
Start time : 18/09/2026 12:33 UTC Impacted Service(s) : Server delivery for Bare Metal orders is currently unavailable. Customers Impact : Customers are temporarily unable to complete the delivery of their Bare Metal server orders. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 18, 2026 - 15:13 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the EU, APAC and CA regions.
Here are some supplementary details :
Start time : 18/09/2026 12:33 UTC Impacted Service(s) : Server delivery for Bare Metal orders is currently unavailable. Customers Impact : Customers are temporarily unable to complete the delivery of their Bare Metal server orders. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 18, 2026 - 14:45 UTC
This incident affected: Dedicated Servers || Delivery (Zone Europe, Zone APAC, Zone Canada).