[RBX4][Dedicated Servers] - Multiple racks incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers in multiple racks in RBX4 has been resolved.

Start time : 22/11/2025 16:01 UTC
End time : 22/11/2025 16:41 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 22, 2025 - 16:46 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary functionality issue in the racks 56C02, 56C03, 56C04, 56C05, 56C07 56C08, 56C09, 56C10, 56C11, 56C12, 56C13, 56C14, 56C15 and 56C16.

Here are some supplementary details :

Start time : 22/11/2025 16:01 UTC
Impacted Service(s) : vRack network is temporarily unavailable for servers in the specified racks.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 22, 2025 - 16:24 UTC

This incident affected: Dedicated Servers || Network (RBX).