[GRA6][Virtual Private Servers] - VPS incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Virtual Private Servers offer on the specific GRA6 region has been resolved.

Start time : 16/01/2026 14:01 UTC
End time : 16/01/2026 22:08 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 16, 2026 - 22:15 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical team is still working on resolving the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 16, 2026 - 20:56 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific GRA6 region.

Here are some supplementary details :

Start time : 16/01/2026 14:01 UTC
Impacted Service(s) : Some VPS are temporarily unavailable.
Customers Impact : Some customers may temporarily be unable to access their VPS.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 16, 2026 - 14:33 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (GRA).