We would like to inform you that the incident on our Dedicated Servers offer in the specific rack SBG0506B07C has now been resolved.
Here is detail for this incident : Start time : 17/06/2025 08:38 UTC End time : 17/06/2025 11:10 UTC Root Cause : This incident is caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 17, 2025 - 11:17 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer in the specific rack SBG0506B07C.
Here are some supplementary details : Start time : 17/06/2025 08:38 UTC Impacted Service(s) : Some servers in the rack are unreachable. Customers Impact : Some customers are temporarily unable to access their servers in the specific rack. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 17, 2025 - 08:58 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack SBG0506B07C.
Start time : 17/06/2025 08:38 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 17, 2025 - 08:57 UTC
This incident affected: Dedicated Servers || Global Infrastructure (SBG).