We would like to inform you that the incident on the Room G132 has now been resolved.
Here is detail for this incident : Start time : 29/01/2026 09:28 UTC End time : 29/01/2026 19:00 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Jan 29, 2026 - 19:01 UTC
Update
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 29, 2026 - 15:43 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific room.
Here are some supplementary details :
Start time : 29/01/2026 09:28 UTC Impacted Service(s) : All servers in the room G132 were temporarily unavailable. The majority of the servers are no longer impacted by the incident. Customers Impact : Customers are temporarily unable to access and use their servers in the specified room. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Jan 29, 2026 - 13:08 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the room G132.
Here are some supplementary details :
Start time : 29/01/2026 09:28 UTC Impacted Service(s) : All servers in the room G132 were temporarily unavailable. The majority of the servers are no longer impacted by the incident. Customers Impact : Customers are temporarily unable to access and use their servers in the specified room. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 29, 2026 - 09:55 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).