We would like to inform you that the incident on our Dedicated Servers offer in rack SBG0505B04A has now been resolved.
Here is detail for this incident : Start time : 26/05/2025 15:30 UTC End time : 28/05/2025 00:30 UTC Root Cause : This incident was caused by an electrical issue.
We thank you for your understanding and patience throughout this incident.
Posted May 28, 2025 - 01:29 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The majority of the affected servers are now operational. Ongoing Actions : The incident has been identified and our technical teams are working on the remaining server.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 26, 2025 - 17:43 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in rack SBG0505B04A.
Please find the details:
Start time : 26/05/2025 15:30 UTC Service impact : Some servers are no longer responding in the rack SBG0505B04A. Customers impact : Some customers are unable to access their servers, which are located in the specified rack. Root cause : Incident due to an electrical issue. Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted May 26, 2025 - 16:15 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in rack SBG0505B04A. Start time : 26/05/2025 15:30 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 26, 2025 - 16:12 UTC
This incident affected: Dedicated Servers || Global Infrastructure (SBG).