[RBX8][Dedicated Servers] - Rack R806R02 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 20/10/2026 03:44 UTC
End time : 20/10/2026 08:05 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 20, 2026 - 08:11 UTC

Update

Please find an update of this incident below :

Update :
A significant number of servers in the rack R806R02 are now operational.
Some servers are still unavailable.
Ongoing Actions : Our teams are mobilised to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 20, 2026 - 05:53 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering in the rack R806R02.

Please find the details of this incident below :

Start time : 20/10/2026 03:44 UTC
Impacted Service(s) : All servers in the rack R806R02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 20, 2026 - 03:50 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).