[BHS4/5/6/7][Dedicated Servers] - Multiple racks incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Dedicated Serversin BHS4/5/6/7, have been resolved
Start Time : 28/03/2025 17:50 UTC
End Time : 28/03/2025 19:09 UTC
Root cause : The incident was caused by an electrical issue.

We thank you for your understanding and patience throughout this incident

Posted Mar 28, 2025 - 19:10 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in multiple racks in BHS4/5/6/7.
Please find the details:
Start time : 28/03/2025 17:50 UTC
Service impact : A significant number of servers in the following racks are no longer responding :
T04A02 - T05F24 - B710B15 - B716B03 - T04A05 - T04A06 - T04A10 - T04A11 - T04A29 - T04B08 - T04B17 - T04B27 - T04B35 - T04C22 -T04C29 - T04C30 - T04C32 - T04C34 - T04C37 - T05A03 - T05A27 - T05B04 - T05B26 - T05B27 - T05B29 - T05B34 - T05B38 - T05C03 - T05H15 - T06B14 - B702A02 - B702B05 - B703B02 - B710B14 - T05F33 - T04B09 - T05E11 - B710B09 - T05E25
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Posted Mar 28, 2025 - 18:02 UTC

This incident affected: Dedicated Servers || Global Infrastructure (BHS).