We would like to inform you that the incident on the racks GRA0319B04A/B/C has now been resolved.
Here is detail for this incident : Start time : 08/04/2025 08:40 UTC End time : 08/04/2025 09:35 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Apr 08, 2025 - 09:48 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 08, 2025 - 09:17 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on the racks GRA0319B04A/B/C In Gra3.
Here is detail for this incident : Start time : 08/04/2025 08:40 UTC Impacted Service(s) : IPMI (Intelligent Platform Management Interface) is unreachable. Customers Impact : Customers are temporarily unable to access and use their IPMI. They cannot remote system monitoring and control. Otherwise, the Private and Public networks are operational. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 08, 2025 - 09:16 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific racks GRA0319B04A/B/C.
Start time : 08/04/2025 08:40 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 08, 2025 - 09:06 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).