[GRA1][Dedicated Servers] - Room G116 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on Dedicated Servers offering has now been resolved.

Here is detail for this incident :
Start time : 27/06/2025 18:35 UTC
End time : 28/06/2025 03:44 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 28, 2025 - 03:51 UTC

Identified

We are experiencing an incident affecting our Dedicated Servers offering on multiple racks in room G116 in GRA1.

Here is detail for this incident :
Start time : 27/06/2025 18:35 UTC
Impacted Service(s) : Some servers in specified room are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers located in the specified room.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 27, 2025 - 21:32 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).