We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack 46E30 has been resolved.
Start time : 04/09/2025 08:54 UTC End time : 04/09/2025 11:27UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 04, 2025 - 11:33 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
We are currently checking the following points:
Update: Few more servers are operational again.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Sep 04, 2025 - 11:16 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
We are currently checking the following points:
Update: Most of servers are operational again.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Sep 04, 2025 - 10:15 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46E30.
Here are some supplementary details :
Start time : 04/09/2025 08:54 UTC Impacted Service(s) : All servers in the rack 46E30 are temporarily unavailable. Customers Impact : Customers cannot acces their servers in this specific rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 04, 2025 - 10:00 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack 46E30.
Start time : 04/09/2025 08:54 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 04, 2025 - 09:54 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).