[GRA1][Dedicated Servers] - Racks G121A06/G121A07

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering, which was causing temporary availability issue in the racks G121A06 and G121A07 has been resolved.

Start time : 13/02/2026 09:33 UTC
End time : 13/02/2026 19:00UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 13, 2026 - 20:04 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most servers are now up and running. A replacement of hardware is actually in progress, in order to restore the last servers.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 13, 2026 - 13:42 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the racks G121A06 and G121A07.

Here are some supplementary details :

Start time : 13/02/2026 09:33 UTC
Impacted Service(s) : All servers in the racks G121A06 and G121A07 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 13, 2026 - 09:46 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).