[BHS7][Dedicated Servers] - Rack B719A06

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Dedicated Servers offering rack B719A06 in BHS7 has now been resolved.

Here is detail for this incident :
Start time : 07/06/2025 01:44 UTC
End time : 07/06/2025 02:15 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 07, 2025 - 02:27 UTC

Update

We are continuing to investigate this issue.

Posted Jun 07, 2025 - 02:27 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack B719A06 in BHS7.

Here is detail for this incident :
Start time : 07/06/2025 01:44 UTC
Impacted Service(s) : Public network on servers in the specific rack is unavailable.
Customers Impact : Customers are unable to access the public network on servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 07, 2025 - 02:05 UTC

This incident affected: Dedicated Servers || Network (BHS).