[RBX6][Dedicated Servers] - Racks 46E30/46E31 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offer has been resolved.

Start time : 27/04/2026 07:11 UTC
End time : 27/04/2026 10:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 27, 2026 - 10:06 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering on the racks 46E30 and 46E31.

Here is detail for this incident :
Start time : 27/04/2026 07:11 UTC
Impacted Service(s) : Some servers in the racks 46E30/46E31 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 27, 2026 - 07:59 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).