[RBX4][Dedicated Servers] - Room 53 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the Room 53 has now been resolved.

Here is detail for this incident :
Start time : 30/01/2026 12:05 UTC
End time : 31/01/2026 01:25 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Jan 31, 2026 - 01:36 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers in room 53 are no longer impacted by this incident.
Ongoing Actions : Our teams are currently working on the last impacted servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 30, 2026 - 19:26 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific room 53.

Here are some supplementary details :

Start time : 30/01/2026 12:05 UTC
Impacted Service(s) : Some servers in the specific room are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers in room 53.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 30, 2026 - 14:13 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).