Start time : 01/01/2025 22:42 UTC End Time : 01/01/2025 23:20 UTC Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal. All the hosts are operational again. Root cause : It was due to a malfunction on a power supply.
We thank you for your understanding and patience throughout this incident
Posted Jan 01, 2025 - 23:37 UTC
Update
Some hosts are getting operational again.
Service impact :All the hosts in the racks G263A16/G263A17/G263A18are no longer responding.
Posted Jan 01, 2025 - 23:27 UTC
Identified
The issue has been identified and a fix is being implemented.
Service impact :All the hosts in the racks G263A16/G263A17/G263A18are no longer responding.
Posted Jan 01, 2025 - 23:26 UTC
Investigating
An incident is in progress on our Public Cloud offer. It has temporarily affected the functionalit.
Here is detail for this incident :
Start time : 01/01/2025 22:42 UTC Service impact : All the hosts in the racks G263A16/G263A17/G263A18are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Our teams are fully mobilized and actively working to resolve this problem.
We apologize for the inconvenience and thank you for your understanding.
Posted Jan 01, 2025 - 23:25 UTC
This incident affected: Virtual Private Servers || Global Infrastructure (GRA).