[RBX3][Dedicated Servers] - Racks 46I29 - 46I30 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our has been resolved.

Start time : 21/07/2025 15:38 UTC
End time : 21/07/2025 20:10 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 21, 2025 - 20:17 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting the specific racks 46I29 - 46I30.

Here are some supplementary details :

Start time : 21/07/2025 15:38 UTC
Impacted Service(s) : Some servers in racks 46I29 - 46I30 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 21, 2025 - 16:05 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).