[SBG5][Dedicated Servers] - Rack SBG0506A06A

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack SBG0506A06A has now been resolved.

Here is detail for this incident :
Start time : 02/05/2025 08:07 UTC
End time : 02/05/2025 09:15 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted May 02, 2025 - 09:23 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offer in the rack SBG0506A06A.

Here are some supplementary details :
Start time : 02/05/2025 08:07 UTC
Impacted Service(s) : Some servers in the rack SBG0506A06A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted May 02, 2025 - 08:16 UTC

This incident affected: Dedicated Servers || Global Infrastructure (SBG).