[BHS5][Dedicated Servers] - Rack T05E11 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 04/09/2026 07:23 UTC
End time : 04/09/2026 10:38 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 04, 2026 - 10:43 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering.
The root cause has been identified.

Please find the details of this incident below :
Start time : 04/09/2026 07:23 UTC
Impacted Service(s) : Some servers in the rack T05E11 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 04, 2026 - 08:07 UTC

This incident affected: Dedicated Servers || Global Infrastructure (BHS).