We would like to inform you that the incident on our Virtual Private Servers offer on the specific rack G266A17 has now been resolved.
Here is detail for this incident :
Start time : 30/05/2025 12:20 UTC End time : 30/05/2025 16:30 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We thank you for your understanding and patience throughout this incident.
Posted May 30, 2025 - 16:49 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 30, 2025 - 14:43 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 30, 2025 - 13:05 UTC
Update
We have determined the origin of the incident affecting our Virtual Private Servers offer on the specific rack G266A17.
Here are some supplementary details :
Start time : 30/05/2025 12:20 UTC Impacted Service(s) : All the servers in the rack are temporarily unavailable. Customers impact : All the customers cannot access their servers in this rack. Root Cause : A service disruption occurred due to an unexpected infrastructure failure. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 30, 2025 - 12:54 UTC
Investigating
We are currently experiencing an event affecting our Virtual Private Servers offer in the specific rack G266A17. Start time : 30/05/2025 12:20 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 30, 2025 - 12:39 UTC
This incident affected: Virtual Private Servers || Global Infrastructure (GRA).