We are pleased to inform you that the incident affecting our Dedicated Servers on the specific rack 50D26 has been resolved.
Start time : 26/12/2025 19:31 UTC End time : 26/12/2025 19:59 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 26, 2025 - 20:12 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 50D26.
Here are some supplementary details :
Start time : 26/12/2025 19:31 UTC Impacted Service(s) : All servers in the rack 50D26 are temporarily unavailable. Customers Impact : All the Customers are temporarily unable to access their servers on the specified rack. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Dec 26, 2025 - 20:03 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer on the specific rack 50D26.
Start time : 26/12/2025 19:31 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 26, 2025 - 20:00 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).