[DE1][Storage and Backups] - Cloud Disk Array incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Storage and Backups offering has been resolved.

Start time : 13/09/2026 12:43 UTC
End time : 13/09/2026 14:25 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 13, 2026 - 14:37 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage and Backups offer on the specific DE1 region.

Here are some supplementary details :

Start time : 13/09/2026 12:43 UTC
Impacted Service(s) : Some Cloud Disk Array services are temporarily unavailable in the DE region.
Customers Impact : Some customers may be temporarily unable to access their Cloud Disk Array service in this region.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 13, 2026 - 13:09 UTC